Frequently Asked Questions

Follow these 5 simple steps to make the most of 'FREE WITH 3' by sharing great health with your family and friends and in return receiving your products for free.

1. Speak to a friend or family member who you think can benefit from better health (99% of people can do with better health, don't you think? This step should be easy!)
2. Share with your friends and family your testimonial of how these products have worked for you.
3. Educate your friends and family and direct them to visit our website www.yorhealthsupplements.com to learn more about how these products can help them too.
4. Have them sign up and purchase the products using your username as their sponsor when they 'Enroll' online at the YOR Health Enrollment page.
5. Refer 3 & receive your next month's order of products for FREE! You will continue to receive your products for free each month as long as at least 3 of your referrals continue to order.

This is a great way to Share Happiness with those closest to you, and the best part is when they do the same, they can also get their products for FREE!

For further details please visit YOR Health 'Free with 3'.

All products are gluten free except for the YOR MRP however gluten sensitivity and other digestive inflammation problems can be exacerbated by having a digestive system that isn't functioning correctly. By taking the YOR health products you are helping to switch on your digestive system and keep it clean and functioning at its peak along with a good diet.

All of the products are vegan friendly except for the YOR MRP which contains whey protein which is derived from dairy.

The products are fructose free, however if you are lactose intolerant we recommend you stay clear of the MRP which has milk derived protein. Because our products have such a broad spectrum of enzymes many people have found that their 'intolerances' are merely because their body doesn't have the adequate digestive enzymes to deal with particular foods.

Please consult your Doctor or Physician for further advice if you have any concerns.

Here at YOR Health Australia we have a small goal of alkalising 10,000 Australians by November 10th, 2013, not only that but also to take that initial goal and go further to educate and nourish the world. We believe that alkalising the bloodstream, giving it nutrients and keeping all of our organs clean and oxygenated through our products will help to create a healthier world. Isn't that really the only thing worth fighting for?

1. If you would like to create an account, click on 'Buy YOR Health' at the bottom of any page.
2. Choose 'Select Customer' as your Enrollment Selection, choose your Country & Language
3. Check that your sponsor is verified as 'YORPremiumHealth' and click 'Next'
4. Select your set e.g. Go Green Set (All sets are customizable, meaning that you can remove or add products as you please)
5. Check the 'Autoship' box to get WHOLESALE price and convenient delivery of products every 4 weeks. This can be turned off or amended later on when you log into your account

Then simply follow the prompts to complete setting up your account; payment method, delivery address etc. Your information will not be sold to any third party company and is kept completely private. Please view our Privacy Policy for more information.

Login to YOR Health. Click on "Manage Account" and then onto "Account Information". Once you have done that, click "Edit" and then from here you can edit all of your account information.

Login to YOR Health. Click on "Manage Account" and then onto "Account Information". From there click "Edit" and then you can change your password. You can also update your shipment and billing address at anytime.

If you forgot your password, you can reset your password here

We currently ship to the following countries: United States, Mexico, Australia, Switzerland, Puerto Rico, Philippines, Canada, France, Hong Kong, Ireland, Netherlands, Panama, Czech Republic, Belgium, Sweden and Singapore.

We apologise for any inconveniences.

We currently accept MasterCard, Visa, American Express & Discover.

Once you have completed your product selection, the shipping cost will be automatically calculated on the order summary page.

Your order will be shipped 1-2 business days after it has been processed.

Generally, you can expect to receive your products within 5-7 business days of placing your order.

Autoship means that your order is sent to you automatically every 4 weeks, without any action on your part. This is particularly useful when ordering vitamins or any product that you will use on a regular basis.

No, you can simply choose to sign up as a 'Select Customer' without Autoship. However, you will not be able to take advantage of the extra 15%-24% auto ship discount on your orders.

There is no minimum order, and you can cancel or put your Autoship on hold at any time.

No, you can change your order every month online. It's fast and simple.

Yes, if you see that you are accumulating too much product and don't want your Autoship delivered next month, you can put it on hold and set a resume date.

Please go to Manage Autoship to remove your Autoship(s). Click the REMOVE button located on the left hand column. Please be sure to click Remove AGAIN to confirm that you wish to remove your Autoship.

Please go to Manage Autoship to edit your Autoship(s). Click the EDIT button located on the left hand column. Please Click the NEXT STEP button located at the top to proceed and complete the following steps:

1. Step 1 - Product Selection
2. Step 2 - Ship Cycle
3. Step 3 - Select a Shipping Location
4. Step 4 - Select a Shipping Type
5. Step 5 - Select a Payment Method

Please review your entries and click on SAVE to save changes.

We offer a 100%, 30-day, money-back guarantee*. If for any reason you are dissatisfied with any YOR Health product, you may return the product within 30 days from the date of purchase for a replacement, exchange, or full refund of the purchase price. That means that you get to try the world's best health products at NO RISK. That is our quality guarantee!

*The 30-Day Money-Back Guarantee applies to any consumable item any customer purchases for the first time, limited to one of each open product (less shipping and handling if applicable).

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent disease.

We strive to provide the best care and support to all of our Customers. Although we make every effort to resolve all concerns and issues within the same business day, it is our pledge to respond to you within 48 hours. Please feel free to contact us via email: info@yorhealthsupplements.com

To check your order status, once you're logged in, on the main home screen click on "Track Orders" and then click on "Track Shipment".

Please contact the Customer Support team directly at: CustomerCare@yorcorp.com

Please contact the Customer Support team directly at: CustomerCare@yorcorp.com or call the Refund Hotline directly on 877.887.0967 (International call rates apply)

Generally you can amend/change your order on the same day that you placed it. Once an order number is generated, you cannot amend your order.